Frequently Asked Questions
Frequently Asked Questions
1. What types of surveying equipment do you sell? We offer a comprehensive range of surveying equipment, including total stations, theodolites, lasers, and levels, to meet the diverse needs of professionals in the surveying and construction industry.
2. Do you offer warranty on your products? Yes, we stand behind the quality of our products and offer warranties provided by the manufacturers. Warranty details may vary depending on the specific product, so please refer to the product description or contact us for more information.
3. How do I place an order? Placing an order is easy! Simply browse our catalog, select the products you need, and proceed to checkout. You can choose to pay securely online using various payment methods, including credit/debit cards and PayPal.
4. Do you accept purchase orders from government agencies, municipalities, or universities? Yes, we accept purchase orders from government agencies, municipalities, and universities. Please check our Purchase Order Page for more information on how to submit a purchase order.
5. What shipping options do you offer? We offer various shipping options to accommodate your needs, including standard ground shipping, expedited shipping, and international shipping. Shipping costs and delivery times may vary depending on your location and the size/weight of your order.
6. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
7. What if I need technical support or assistance with my purchase? Our knowledgeable customer support team is here to help! If you have any questions, concerns, or require technical assistance with your purchase, please don't hesitate to contact us. We're dedicated to ensuring your satisfaction and providing prompt assistance whenever needed.
8. Do you offer returns or exchanges? Yes, we offer returns and exchanges within a specified period from the date of purchase, subject to our return policy. Please refer to our Returns & Exchanges page for more information on eligibility criteria and how to initiate a return or exchange.
9. How can I contact your customer support team? You can reach our customer support team by emailing support@terratools.com or by calling our toll-free number (800) 648-4130. We're here to assist you with any inquiries or assistance you may need.